ALMEDIN SMAJLOVIĆ

Lake Forest College
Class of 2018

Bachelor of Arts in Computer Science
Bachelor of Arts in Mathematics
Minor Music


Visit the website

Information Technician Support Engineer

June 2018 – September 2019

July 2020 - Present

- Assisting customers with hardware and software installations
- Imaging systems and providing support for Accurate ID software by iTouch Biometrics
- Designing and editing website for iTouch Biometrics
- Fingerprint scanners certification with Federal Bureau of Investigation
- Organized and led training on fingerprinting and technology usage 

Visit the website

Assistant Director

September 2019 – July 2020

- Responsible for planning, organizing, and controlling business operations
- Monitoring administrative functions and ensuring smooth operations throughout the organization
- Coordinated with the director and supervised daily operations
- Reviewing business activities and drafting methods and procedures for enhancement
- Managing card business, providing digital marketing, organizing and supervising online competitions and games
- Conclusion of contracts with customers, analyzing sales and relationships with customers, satisfying customer needs


Visit the website

Caterpillar Enterprise Help Desk and Service Center Representative 

May 2017 – December 2017

- Provided level 1 quality customer support from an information technology Help Desk and Call Center
- Responsible for monitoring call activity and closing calls in call tracking systems; Ticketing work in Remedy
- Cooperated with higher level support 


Visit the website

Network Administrator

March 2018 – May 2018

- Supported and managed LANs, WANs, Internet and Intranet systems, maintained data security and ensured integrity, protection of all client information


Help Desk (Computer Support Specialist)

February 2016 – May 2018

- Assisted students, faculty and staff members with hardware and software issues; solved problem while working under pressure, as a part of a team and independently; Promoted from level 1 to level 2


Circulation Desk Student-Supervisor

September 2015 – May 2017

- Led student team to deliver high quality level of service to patrons meeting student and faculty needs; Three times promoted in two years, from level 1 to level 3 worker


Circulation Desk Coordinator

September 2014 – May 2015

- Responsible for providing excellent customer service to library patrons, stacks maintenance, and special projects


Visit the website